Migrants and refugees are exposed to various stressors affecting their mental health and well-being. There continues to be multiple barriers for accessing mental health services due to stigma, social discrimination, lack of awareness and/or services and affordability.
The Airbel Impact Lab developed InforMH to bridge the mental health treatment gap and its intersection with poverty and marginalization in Jordan. While existing interventions focus on strengthening the supply of mental health resources--funding providers, launching hotlines, etc., InforMH is confronting the barriers and drivers of demand for mental health services. To do so, we harness the power of behavior science and human-centered design to lower the obstacles that prevent people from accessing help when in mental distress. By focusing on closing the gap between existing resources and increasing need, InforMH is strengthening the broader mental health system in Jordan.
InforMH deploys encouraging outreach messages, inviting people to take an online questionnaire that assesses their mental health needs. Based on their results, people are provided with tailored recommendations built on the aprendIA platform to pursue either formal, informal, or self-care. InforMH then uses messaging and reminders on WhatsApp, informed by behavioral and data science, to help participants follow through with their suggested care regimen.
Watch the video to learn more about inforMH:
Assessment survey to define user profiles and the mental health content for 10 days